Terms of service

Terms of Service

1. Introduction

Welcome to Zavrariq. By accessing our website, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service ("Terms").

If you do not agree with any part of these Terms, please discontinue use of our website and services.

2. Account Terms

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate, current, and complete information during registration and checkout.

  • You are responsible for all activities conducted under your account.

  • We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

  • You must be at least 18 years old or use the website under the supervision of a parent or legal guardian.

3. Pricing and Payment

  • All prices displayed on our website are listed in Indian Rupees (INR).

  • Prices may include or exclude applicable taxes such as GST, as specified during checkout.

  • We reserve the right to change prices without prior notice.

  • Payment must be completed before orders are processed and dispatched.

  • We accept payment methods displayed on our website at the time of purchase.

  • In the event of payment failure or suspected fraudulent activity, we reserve the right to cancel or hold the order for verification.

4. Product Descriptions

  • We strive to ensure that product descriptions, images, specifications, and pricing are accurate and up to date.

  • Minor variations in colour, texture, or appearance may occur due to photography, lighting conditions, or device display settings.

  • We do not guarantee that product descriptions or other content on the website are completely error-free.

  • If a product differs materially from its description, customers may be eligible for return or replacement in accordance with our Return and Refund Policy.

5. Order Acceptance and Cancellation

  • Placing an order on our website constitutes an offer to purchase a product.

  • Orders are considered accepted only after confirmation and successful processing by Zavrariq.

  • We reserve the right to refuse, cancel, or limit orders at our sole discretion, including but not limited to:

    • Product unavailability

    • Pricing or listing errors

    • Payment verification issues

    • Suspected fraudulent transactions

  • If an order is cancelled after payment has been received, an appropriate refund will be issued.

6. Shipping and Delivery

  • Estimated delivery timelines are provided for convenience and are not guaranteed delivery dates.

  • Orders are generally processed within 2** business days unless otherwise specified.**

  • Delivery timelines may vary depending on location, courier service availability, weather conditions, public holidays, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping information.

  • We are not responsible for delays caused by courier partners or incorrect address information provided by customers.

7. Returns and Refunds

  • Returns, exchanges, and refunds are governed by our Return and Refund Policy.

  • Customers are encouraged to review the Return and Refund Policy before making a purchase.

  • Refund eligibility, processing timelines, and return conditions are described in the separate policy document available on our website.

8. Prohibited Uses

You agree not to use the website for any unlawful or prohibited purpose, including but not limited to:

  • Violating any applicable laws or regulations.

  • Infringing intellectual property rights.

  • Uploading malicious code, viruses, or harmful software.

  • Attempting unauthorised access to our systems or servers.

  • Using the website for fraudulent activities or false transactions.

  • Interfering with the security or operation of the website.

Violation of these provisions may result in account suspension, termination, or legal action.

9. Intellectual Property

All content on the website, including logos, trademarks, product images, graphics, designs, text, and website content, is the property of Zavrariq or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Zavrariq shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

  • Our total liability for any claim relating to a purchase shall not exceed the amount paid by the customer for the specific order in question.

  • We are not liable for delays, losses, or failures caused by circumstances beyond our reasonable control.

11. Third-Party Services

Our website may contain links to third-party services, payment gateways, or external websites.

We are not responsible for the content, policies, or practices of third-party services and encourage users to review their terms and privacy policies separately.

12. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice.

Updated Terms will become effective immediately upon publication on the website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts located in Kolkata, India.

14. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: info@zavrariq.com

Business Name: Zavrariq