Refund policy

Return & Refund Policy

At zavrariq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be initiated within **3-4 **DAYS of receiving your order.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact and included.

  • Proof of purchase, such as an order confirmation or invoice, must be provided.

  • The product must not show signs of use, damage, alteration, or washing after delivery.

Return Timeframe

Customers may request a return within **7 **days from the date the order is delivered.

Return requests submitted after this period may not be accepted unless required by applicable consumer protection laws.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds will be processed within 3 days after approval.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

You will receive a confirmation email once your refund has been processed.

For any refund-related questions, please contact us at **info@**zavrariq.com

Exchange Policy

We offer exchanges for eligible items in the following situations:

  • Size exchange

  • Color exchange

  • Replacement for damaged or defective items

  • Incorrect item received

Exchange requests must be made within 3-4 days of delivery and are subject to product availability.

If the requested replacement item is unavailable, a refund or store credit may be offered instead.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 3-4 days of receiving the order.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products marked as Final Sale or Non-Returnable.

  • Items that have been used, washed, or damaged after delivery.

  • Products returned without original tags or packaging.

  • Customised, personalised, or made-to-order products.

  • Gift cards and promotional items, unless required by law.

Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or incomplete order, Zavrariq will cover the return shipping costs.

  • For customer preference returns, such as size changes or change of mind, return shipping costs will be the responsibility of the customer unless otherwise stated.

  • Original shipping charges are non-refundable unless the return is due to an error on our part.

How to Start a Return

To initiate a return, please contact our support team at info@zavrariq.com with your order details and reason for the return.

Our team will provide you with the next steps and return instructions.

Thank you for shopping with Zavrariq. We appreciate your trust and are committed to providing a smooth and fair shopping experience.